Clients are encouraged to call CondomMan directly for resolution with any issues involving your order. Defective items replaced by the customer will be compensated with a credit memo or item replacement.
-Any discrepancies or issues with shipment on arrival must be reported with in 14 days of receiving shipment.
-Returns not accepted on any merchandise invoiced 12 months or more.
-Lubricants and other consumables are considered short expiration with a 6-month shelf life or less. Any short expiration product must be reported within 2 weeks of receiving for replacement or credit.
-All non-damaged returns must be at the authorization of CondomMan.com and will be eligible for product credit only. Non warranty and non-damaged returns will be shipped at client’s expense. All elective returns will be at client’s expense.
-Clearance and Liquidation Items are final sale only and cannot be returned.